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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ramprasad Kraleti

Ramprasad Kraleti

August 8, 2025

5  out of  5
rating by Ramprasad Kraleti
"I had an amazing experience working with Lupe Fornino this morning to make a few changes to my auto policy. I really appreciate Lupe's patience and customer focus laying out all possible options and the costs involved. One of the best experiences in navigating through changes to your policy or for that matter any customer service! Strongly recommend Drew Karis State Farm Agency and Lupe! Last year I worked with Lisa Mock for moving on to State Farm and Lisa was also terrific in providing the best options and ease of transitioning to State Farm for Home & Auto Insurance policy."
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NaeLou

August 6, 2025

5  out of  5
rating by NaeLou
"Lisa was fantastic in helping me transition my homeowners and auto policies to State Farm. She is extremely knowledgable, professional, and made the whole process painless. This agency was quick to respond to my request and offered improved coverage and a greatly improved price over my previous insurance company which I had for many years. Thanks Lisa!"
We responded:
"Thank you, NaeLou! I'm delighted to hear that Lisa made your transition to State Farm smooth and beneficial. Our team is committed to providing responsive service and valuable coverage options. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Donna Lindgens

July 25, 2025

5  out of  5
rating by Donna Lindgens
"Professional, friendly staff. Explained home insurance needs, including an addition for mine subsidence, which was added separately."
We responded:
"Donna, thank you for your review! I'm happy to know that our team was able to assist you with your insurance needs and provide clear explanations. We appreciate your trust in us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Marty OD

July 23, 2025

5  out of  5
rating by Marty OD
"Had an accident while on vacation. Honda Accord was a total loss and I had some difficulty getting in touch with claims personnel as the unattended phone system made things cumbersome. I reached to Cindy for help with obtaining documents and rental car issues. She dug in and got claims to be more aggressive in contacting me and stopping the phone tag nonsense. Also clarified questions about rental limitations policy has, which came as quite a surprise for me, and made my anxiety dissipate quickly. Drew...you have a good employee here. Take care and don't lose her to another employer!!"
We responded:
"Marty, we’re glad to hear how Lisa was able to help you with your home, auto, and umbrella policies! She is a key part of our team, and we value your feedback on how well she was able to assist you. Thank you for joining State Farm and for choosing us as your coverage provider!"
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deedee D

July 16, 2025

5  out of  5
rating by deedee D
"I just started a new policy with this agency. Everyone there was so nice. Ryan Cone was great to work with, very helpful and very patient when it came to any questions I had or changes I wanted to make. I would highly recommend them!"
We responded:
"Thank you, Deedee, for sharing your experience! I'm happy to hear that Ryan and the team were able to assist you with your new policy. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Rob Revak

July 12, 2025

5  out of  5
rating by Rob Revak
"Agent was very helpful in getting State Farm HQ lack of accuracy corrected. HQ gets a 1 star."
We responded:
"Thank you, Rob! I'm happy to hear that our office could assist in resolving the issue with State Farm HQ. Your satisfaction is important to us, and we're here to help with any future needs. Let us know if there's anything else we can do for you!"
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Siobhainn O'Connor

July 9, 2025

5  out of  5
rating by Siobhainn O'Connor
"EVERYONE at this agency is wonderful! I've worked w/several people in the office over the years. My most recent interactions have been with Cindy Clayton and she is an absolute pleasure! She is a diligent, knowledgeable person. She explores all the winding avenues of State Farm Insurance-land & finds the best coverage & rates! Cindy is so personable and really is a "value add" for the Drew Karis Agency. She cares deeply about all the clients and works so hard for all of us. Thank you, Cindy!"
We responded:
"Thank you, Siobhainn! I'm so happy to hear about your positive experiences with our team. Cindy truly is dedicated to providing exceptional service, and I'm glad she has made such a positive impact. We appreciate your kind words and your continued trust in our office. If you ever need anything else, feel free to reach out!"
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Marilyn McCarty-Fulton

July 8, 2025

5  out of  5
rating by Marilyn McCarty-Fulton
"Working with Ryan Cone was a pleasure. He went over every detail of my homeowners policy to be sure I had the exact coverage I wanted and nothing that I really didn’t need. He was knowledgeable and personable, and did everything he could to keep my premium as low as possible without sacrificing important coverage. Highly recommend this agent."
We responded:
"Thank you, Marilyn, for sharing your experience! I'm happy to hear that Ryan provided such thorough and personable service while helping you with your policy. It's great to know he was able to tailor your coverage to your needs and keep your premium manageable. We appreciate your recommendation and look forward to assisting you with any future needs!"
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Kim Katsenes

July 3, 2025

5  out of  5
rating by Kim Katsenes
"Lupe was very helpful and professional. I was calling her because my clients agent couldnt be bothered to look up information I needed. Now my client will be moving to Lupe team"
We responded:
"Thank you, Kim! I'm happy to hear that Lupe was able to assist you with professionalism and care. It's great to know your customer is considering joining our team. If there's anything else we can do for you or your client, just let us know. We’re here to help!"
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Joseph Duffy

July 2, 2025

5  out of  5
rating by Joseph Duffy
"Cindy was a great help today. I was at the Illinois DMV for a driving test and I thought I had my insurance card in the car but it was out of date. I called and she emailed the card to me and that worked. Thanks, Cindy Joe Duffy"
We responded:
"Thank you for your review, Joe! I'm delighted to hear that Cindy was able to assist you so effectively at the DMV. It's wonderful to know that she could quickly provide the updated insurance card you needed. We appreciate your feedback and are always here to help with any future needs!"
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Amanda Thornton

June 26, 2025

5  out of  5
rating by Amanda Thornton
"Lisa is so nice and helpful. Very prompt too! Definitely recommend."
We responded:
"Thank you, Amanda! I'm happy to hear that Lisa was able to assist you so effectively. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Ryan Mullen

June 11, 2025

5  out of  5
rating by Ryan Mullen
"Just bought home insurance with these guys and they have been great. The whole team is professional and responsive from start to finish. Cindy, who answered the phone, was very nice and exceedingly proficient at directing my communications. Jim, my insurance agent who helped me most of the way through, was very responsive thorough and prompt, made the process very easy for a first time homebuyer. I also spoke over the phone to a lady named Guadalupe while Jim was busy, who was also excellent and very quick to jump to help and rely correspondence and get the process moving. I even got to speak to the man at the helm, Drew, who is clearly very seasoned and knowledgeable and helped me obtain flood insurance easily without having to separately deal with fema, which is greatly appreciated."
We responded:
"Hey, Ryan! Thanks so much for the thoughtful and detailed review. I’m really glad my team could support you through your first home insurance purchase and help make things go smoothly. Cindy, Jim, and Guadalupe each bring something valuable to the table, and I appreciate you recognizing their efforts. It was great getting a chance to speak with you as well and help with the flood insurance portion. I'm glad we could take that extra step off your plate! We’re here if you ever have questions or need anything down the road. Thanks again for choosing to work with us!"
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John PRIETO

June 2, 2025

5  out of  5
rating by John PRIETO
"Ryan is the best agent I’ve ever had the pleasure of working with. Extremely thorough and patient and walked me through all of the questions/concerns that I had (I had many). I strongly recommend anyone that is looking for a trustworthy insurance agent to work with, to book through Ryan!"
We responded:
"Thank you for your fantastic review, John! I'm delighted to hear that Ryan provided such thorough and patient service, addressing all your questions and concerns. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Luis Dieguez

June 2, 2025

5  out of  5
rating by Luis Dieguez
"Great office. Amazing agents. They are very professional and made sure I was covered and well informed."
We responded:
"Thank you, Luis! I'm happy to hear that you found our office and agents professional and informative. Ensuring you're well covered and informed is our priority. Let us know if there's anything else we can assist you with!"
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Scott J

May 28, 2025

5  out of  5
rating by Scott J
"Lupe from Drew's office has been nothing short of awesome over the years. Highly recommended and never disappoints. If I could give more stars I would."
We responded:
"Thank you, Scott, for your fantastic feedback! I'm delighted to hear that Lupe has consistently provided you with exceptional service. Your recommendation means a lot to us. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Justine Fernandez

Justine Fernandez

May 22, 2025

5  out of  5
rating by Justine Fernandez
"Lisa Mock is helpful and always available to answer my questions. She made the insurance process easy. Highly recommend. Thanks, Lisa!"
We responded:
"Thank you, Justine, for sharing your experience! I'm glad to hear that Lisa was able to assist you and make the insurance process smooth. We appreciate your recommendation and are here for any future questions or needs you may have."
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Gaurav Karwal

May 22, 2025

5  out of  5
rating by Gaurav Karwal
"Excellent service!"
We responded:
"Thank you, Gaurav, for your feedback! I'm glad you had a great experience with our service. If you have any questions or need assistance in the future, feel free to reach out."
Profile photo of Nicole Mock

Nicole Mock

May 20, 2025

5  out of  5
rating by Nicole Mock
"Lisa is very knowledgeable! She has helped us with our autos, home, and life insurance policies! She’s able to answer any questions to help understand which is the best coverage to go with. We recommend Lisa and all of the staff at the insurance agency."
We responded:
"Thank you, Nicole, for sharing your experience! I'm glad to hear that Lisa was able to assist you with your insurance needs and provide clarity on your coverage options. Your recommendation means a lot to us, and we're grateful for your faith in our team. If you have any more questions or need further assistance, please feel free to reach out."
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John Ciancanelli

May 19, 2025

5  out of  5
rating by John Ciancanelli
"Lisa was so easy to work with! So glad to find such a professional and friendly agency!"
We responded:
"Thank you, John, for your wonderful feedback! I’m delighted to hear that our team made your experience smooth and enjoyable. We are committed to providing professional and friendly support. If you have any questions or need anything else, feel free to reach out!"
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Karo Line

May 16, 2025

5  out of  5
rating by Karo Line
"Ryan is exceptional and honest!! He patiently went through each and every single coverage, did not rush at all and answered all my questions. I appreciated that he would double check if he didn't know something off the top of his head instead of pretending, like most people do."
We responded:
"Thank you, Karo, for sharing your experience! I'm glad to hear that Ryan took the time to go through each coverage with you and answered all your questions. It's wonderful to know that his honesty and patience made a difference. If you have any more questions or need assistance in the future, feel free to reach out to our office!"
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Peter PR

May 15, 2025

5  out of  5
rating by Peter PR
"Lisa is great and very easy to work with! Definitely your one stop Agent ! Best bundle deal !"
We responded:
"Thank you, Peter, for sharing your feedback! We're pleased Lisa could assist you. We appreciate you taking the time to let us know about your experience. Please contact us if you have any additional questions."
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Luis Gonzalez

May 14, 2025

5  out of  5
rating by Luis Gonzalez
"All my interaction has been with Lisa and as annoying as I've been asking her a million questions, she's always been patient and responds in a kind and understanding manner. I appreciate the customer service!"
We responded:
"Thank you, Luis, for sharing your experience! I'm glad to hear that Lisa has been patient and understanding while assisting you with your questions. We appreciate your kind words about our customer service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Douglas Kowalewski

May 10, 2025

5  out of  5
rating by Douglas Kowalewski
"Cindy Clayton at the Drew Karis Agency is the gold standard for customer service. She called me to follow up on issues I had with implementing Drive Safe & Save in my new car. Her call was truly appreciated because a number questions I had got resolved in one session. Her professionalism, knowledge and sincere interest in clients should not go unrecognized."
We responded:
"Thank you, Douglas, for sharing your experience! I'm glad to hear that Cindy was able to assist you with the Drive Safe & Save program and address your questions. Her dedication and professionalism are truly valued, and we're grateful to have her as part of our team. If you have any more questions or need further assistance, please feel free to reach out to our office."
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Marcus T

April 18, 2025

5  out of  5
rating by Marcus T
"Lisa has helped me multiple times with my moving process from California to the Chicago area. Aside from the good pricing she is always so helpful and very easy to talk to! She answers all my concerns and has an amazing personality. Definitely would recommend this office to others! Thank you Lisa!"
We responded:
"Marcus, I'm glad to hear about your positive experience with Lisa during your move from California to Chicago. Her helpful nature and ability to address your concerns are truly appreciated. Thank you for recommending our office to others! If you need any further assistance, feel free to reach out."
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Kirsten Ranneklev

April 11, 2025

5  out of  5
rating by Kirsten Ranneklev
"Lisa was so helpful and kind!"
We responded:
"Thank you, Kirsten, for sharing your experience! I'm happy to hear that Lisa was helpful and kind during your interaction!"