State Farm® Insurance Agent Drew Karis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Luis Gonzalez
May 14, 2025
5
out of
5
rating by Luis Gonzalez
"All my interaction has been with Lisa and as annoying as I've been asking her a million questions, she's always been patient and responds in a kind and understanding manner. I appreciate the customer service!"
Douglas Kowalewski
May 10, 2025
5
out of
5
rating by Douglas Kowalewski
"Cindy Clayton at the Drew Karis Agency is the gold standard for customer service. She called me to follow up on issues I had with implementing Drive Safe & Save in my new car. Her call was truly appreciated because a number questions I had got resolved in one session. Her professionalism, knowledge and sincere interest in clients should not go unrecognized."
We responded:
"Thank you, Douglas, for sharing your experience! I'm glad to hear that Cindy was able to assist you with the Drive Safe & Save program and address your questions. Her dedication and professionalism are truly valued, and we're grateful to have her as part of our team. If you have any more questions or need further assistance, please feel free to reach out to our office."
Raymond Roth
April 24, 2025
5
out of
5
rating by Raymond Roth
"Lisa Cindy and all office staff I've had contact with have provided top notch customer service. Thank you and great job."
We responded:
"Thank you, Raymond! I'm so glad to hear that Lisa, Cindy, and the rest of our team have delivered excellent customer service. Your appreciation means a lot to us."
Marcus T
April 18, 2025
5
out of
5
rating by Marcus T
"Lisa has helped me multiple times with my moving process from California to the Chicago area. Aside from the good pricing she is always so helpful and very easy to talk to! She answers all my concerns and has an amazing personality. Definitely would recommend this office to others! Thank you Lisa!"
We responded:
"Marcus, I'm glad to hear about your positive experience with Lisa during your move from California to Chicago. Her helpful nature and ability to address your concerns are truly appreciated. Thank you for recommending our office to others! If you need any further assistance, feel free to reach out."
Kirsten Ranneklev
April 11, 2025
5
out of
5
rating by Kirsten Ranneklev
"Lisa was so helpful and kind!"
We responded:
"Thank you, Kirsten, for sharing your experience! I'm happy to hear that Lisa was helpful and kind during your interaction!"
Keith Davis
April 8, 2025
5
out of
5
rating by Keith Davis
"I'm very appreciative of the prompt and thorough responses from Lisa in securing my new Homeowners Insurance Policy."
We responded:
"Thank you, Keith, for your kind words! I'm glad to hear that Lisa was able to assist you promptly and thoroughly with your Homeowners Insurance Policy. We appreciate your feedback!"
Sagar Shah
April 8, 2025
5
out of
5
rating by Sagar Shah
"Excellent support provided by Lisa, able get a good home+auto bundle deal."
We responded:
"Thank you, Sagar, for sharing your experience! I'm happy to know that Lisa was able to assist you in securing a great home and auto bundle deal. We're here to help with any future insurance needs or questions you might have."
Monica
April 8, 2025
5
out of
5
rating by Monica
"Lisa made the process quick and easy and overall has great customer service. It was done with ease and the price was better than a couple other quotes that I had. Very happy with the experience."
We responded:
"Thank you, Monica! I'm glad to hear that Lisa made the process smooth and straightforward for you. It's wonderful to know that you found our pricing competitive and had a positive experience. If you need any further assistance or have questions, feel free to reach out."
Sean O'Shea
April 8, 2025
5
out of
5
rating by Sean O'Shea
"EXCEPTIONAL is the best word to describe the service and support I recently received when I worked with Cindy Clayton of the Drew Karis Agency. Cindy answered my phone call immediately (rare for most businesses these days) and while addressing my questions she showed the perfect mix of expertise, professionalism, and pleasant personality. Cindy helped me to better understand my policy and even assisted me in reducing my costs. If I was asked to mention one thing that Cindy could have done better ... I would not be able to do so."
We responded:
"Thank you, Sean, for sharing your experience! I'm happy to hear that Cindy provided you with such exceptional service. It's wonderful to know she was able to assist you promptly and help you understand your policy while also reducing costs. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"
Laura Gunlock
April 8, 2025
5
out of
5
rating by Laura Gunlock
"Lisa Mock was a pleasure to work with on securing our home and auto insurance. Very responsive and helpful! Great experience!"
We responded:
"Thank you, Laura, for sharing your experience! I'm glad to hear that Lisa was responsive and helpful in securing your home and auto insurance!"
Ross La Motte-Mohs
April 8, 2025
5
out of
5
rating by Ross La Motte-Mohs
"Lisa is fantastic. Loved working with her on my home owner’s and car insurance!"
We responded:
"Thank you, Ross, for sharing your experience! I'm happy to hear that Lisa made your journey with us enjoyable while handling your insurance needs. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Kelly Martinez
April 7, 2025
5
out of
5
rating by Kelly Martinez
"Lisa was great to work with, very responsive and beat out the other quotes we got."
We responded:
"Thank you, Kelly, for sharing your experience! I'm happy to hear that Lisa's responsiveness and efforts stood out during your search for quotes!"
maen martini
April 7, 2025
5
out of
5
rating by maen martini
"Lisa Mock was very professional and prompt. She answered all my questions and made me feel at ease and confident that she was the right agent for my business . I will do business with her anytime"
We responded:
"Thank you, Maen, for sharing your experience! I'm happy to hear that Lisa's professionalism and promptness made you feel at ease and confident in your decision. We appreciate your trust and look forward to assisting you with any future insurance needs!"
Edward Barron
April 7, 2025
5
out of
5
rating by Edward Barron
"Cindy Clayton is a breath of fresh air when it comes to accounts payable, for my law practice and personal. Polite, courteous, friendly, funny, and most of all, competent and professional. I wish she worked for me."
We responded:
"Thank you, Edward, for your wonderful feedback! I'm happy to hear that Cindy has made such a positive impact on your experience with us. Her professionalism and friendly demeanor truly shine through. If you ever need assistance or have any questions, feel free to reach out to our office."
Thomas DeHahn
April 4, 2025
5
out of
5
rating by Thomas DeHahn
"Lisa Mock is the best insurance agent ever she saved me $171 a month over my prior insurance carrier and we got it all done in 2 days time ! I am so thankful for her speedy turnaround and walking me through how to become a State Farm Customer !"
We responded:
"Thank you, Thomas, for sharing your experience! I'm happy to hear that Lisa was able to assist you in saving $171 a month and make the transition to State Farm so seamless. Her dedication to providing quick and thorough service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Julius Gutierrez
April 4, 2025
5
out of
5
rating by Julius Gutierrez
"Thanks for the assistance. Great price 👍"
We responded:
"Thank you, Julius! I'm glad you found our assistance helpful and the pricing satisfactory. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Aristotle Enterprises
April 3, 2025
1
out of
5
rating by Aristotle Enterprises
"BAIT AND SWITCH: I was quoted a home owners insurance price and paid the full premium to switch. The Karis insurance agency pulled a bait and switch after a few months and demanded I transfer my auto insurance or pay a penalty."
We responded:
"Thank you for sharing your experience with us. I'm genuinely concerned to hear about the situation you described. It's important to me that we address this matter promptly. Please reach out to our office so we can discuss your concerns in detail and work towards a resolution. Your feedback is valuable, and I am committed to ensuring your satisfaction."
Andy Payne
February 16, 2025
5
out of
5
rating by Andy Payne
"As always excellent customer service....quick and reliable response."
We responded:
"Thank you, Andy, for your wonderful feedback! I'm happy to know that you find our customer service quick and reliable. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Logan Benitez
December 5, 2024
5
out of
5
rating by Logan Benitez
"Lisa made the process quick and easy and overall has great customer service. I have been trying to get Insurance for my business vehicle and have been told I would be called back by different agents and never got called back for days now but as soon as I called this office everything just felt easy! Happy with the service."
We responded:
"Logan, thank you for sharing your experience! I'm glad Lisa could make the process quick and easy for you. It's great to know that our team was able to assist you promptly, especially after your previous challenges. We're happy you're satisfied with the service and look forward to helping with any future needs!"
Kevin Trunkett
November 19, 2024
5
out of
5
rating by Kevin Trunkett
"Drew Karis State Farm is the absolute best, great staff, great pricing, and perfect customer service."
We responded:
"Kevin, thank you so much for your wonderful review! I'm glad to hear that you appreciate our staff, pricing, and customer service. We strive to provide the best experience for our customers, and your feedback means a lot to us. If you ever need anything in the future, don't hesitate to reach out. - Drew Karis - State Farm Insurance Agent, La Grange, IL"
rick parnes
November 12, 2024
5
out of
5
rating by rick parnes
"This was by far the quickest and easiest quotation I have ever received. Not to mention, best the competition on price. Thank you!"
We responded:
"Rick, I'm so glad you found our quotation process quick and easy! It's wonderful to know we could offer you a competitive price. Thank you for choosing us! - Drew Karis - State Farm Insurance Agent, La Grange, IL"
skyward866
October 23, 2024
5
out of
5
rating by skyward866
"Lisa made the process of replacing my home & auto policies from a competitor a simple pain free task. She was a great listener, asked the basics she needed and delivered pricing that no insurance company could beat previously. Well done!"
We responded:
"Thank you for your wonderful review! I'm glad Lisa could make the transition of your home and auto policies so seamless and straightforward. It's great to know she provided you with unbeatable pricing. We appreciate your trust in our office and look forward to assisting you with any future needs! - Drew Karis - State Farm Insurance Agent, La Grange, IL"
Lucy Solis
October 4, 2024
5
out of
5
rating by Lucy Solis
"Lisa, Lupe, and Chris are friendly and polite staff members who are always willing to help and address any questions or concerns. I was involved in a hit-and-run accident on September 4th, where my parked Toyota was hit. I reached out to them for guidance on filing a claim and navigating the app to review my policy, and they were incredibly helpful throughout the process. However, I believe the State Farm claims department needs significant improvement. It was extremely difficult to get updates on my car, which has now been deemed a total loss. As a paying customer, I expect better communication and quicker responses. Additionally, I felt the settlement amount for my car was too low. While I understand that depreciation occurs after an accident, Toyota cars are known for their reliability, and mine, which I’ve had for nearly five years, is still in excellent condition, except for the bumper, which needs replacement. According to the claims department, since it's an older car, they declared it a total loss. I sought a second opinion and was told the damage could be addressed with a cosmetic repair. I’ve included a picture of my car to show that, aside from the damaged bumper, it is still in great condition. As you can see, the car is driveable, and the damage is primarily cosmetic. Despite this, the claims department has deemed it a total loss due to its age. I believe a more realistic approach, with an option for a cosmetic repair rather than declaring it a total loss, would have been more appropriate. The visual evidence speaks for itself, and I hope this encourages better communication and solutions for customers in similar situations. The claims process could be improved by providing more realistic estimates and faster responses to inquiries. The settlement amount I was offered—around $5,000—was essentially the same as the cost of repairs, which I found disappointing. Since my car is still drivable, I would prefer the option to repair it at a lower cost and receive a better settlement that would allow me to afford both the repairs and the potential purchase of a used car. I’m giving five stars to this agency and its staff—Lisa, Lupe, and Chris deserve recognition for their excellent service. However, for the claims department, I would rate it 2 out of 5 stars, or even 0.5 out of 5, due to the communication and settlement issues. I hope that someone can take a closer look at my case because the amount they are offering for my settlement is ridiculously low, given the condition of my car. I believe that with a more reasonable approach, this situation could be resolved fairly for both sides."
We responded:
"Thank you for your kind words about Lisa, Lupe, and Chris. We truly appreciate your five-star rating and are glad they were able to assist you with your claim. Our team is committed to providing excellent service, and we’re happy they were able to support you during a difficult time. We’re sorry to hear about your frustrations with the claims process. While our local office doesn’t handle claims directly, we understand how important clear communication and fair resolutions are. We always aim to advocate for our customers and ensure that every part of the insurance process, from guidance to claims, meets your expectations. Please feel free to reach out to our office if you need further assistance, and thank you again for trusting us with your insurance needs."
stacy ramos
September 30, 2024
5
out of
5
rating by stacy ramos
"Couldn’t have asked for a better experience! Lisa was able to save me a ton of money and made moving so quick and easy! She answered all my questions and I’m confident my family’s insurance needs are in good hands- Thanks Again Lisa!"
We responded:
"Lisa, thank you so much for your wonderful review! I'm happy to know that Lisa was able to assist you effectively and save you money. It's great to hear that your move went smoothly and that all your questions were answered. We're grateful for your confidence in our team and are here to help with any insurance needs. - Drew Karis - State Farm Insurance Agent, La Grange, IL"
Cynthia Gustavson
September 27, 2024
5
out of
5
rating by Cynthia Gustavson
"Lisa is terrific! She made shopping for replacement home/car insurance a breeze. Give her a call, you won't be sorry!!!!"
We responded:
"Cynthia, thank you for your wonderful review! I'm glad to hear that Lisa made the process of finding replacement home and auto insurance so easy for you. We appreciate your recommendation and are always here to help with any future needs. - Drew Karis - State Farm Insurance Agent, La Grange, IL"